Payment Policy

Effective Date: January 6, 2025

At Twinkleynapo, we aim to make your shopping experience as seamless and secure as possible. This Payment Policy outlines the methods we accept for payment, security measures, and other related terms to ensure smooth and safe transactions.

1. Accepted Payment Methods

We accept the following payment methods for online orders:

  • Credit Cards: Visa, MasterCard, American Express, and Discover.
  • Debit Cards: Debit cards with a Visa or MasterCard logo.
  • PayPal: Secure payment through your PayPal account.
  • Gift Cards: Twinkleynapo gift cards (if applicable).
  • Other Methods: Any additional payment options offered on our website at checkout.

Please ensure that your payment method is valid and has sufficient funds before completing your purchase. If there are any issues with processing your payment, you will be notified immediately.

2. Payment Authorization

  • Authorization Hold: When you place an order, we will authorize your payment method for the total amount of your purchase (including taxes, shipping fees, etc.). This hold ensures that your funds are available for payment.
  • Payment Processing: After the payment authorization is successful, your order will be processed. In cases where an authorization fails, we will contact you to update your payment information.

3. Security and Encryption

We take the security of your payment information seriously:

  • SSL Encryption: All transactions made on our website are processed through secure SSL (Secure Socket Layer) encryption to protect your personal and payment information.
  • Payment Gateway: We use trusted third-party payment processors to handle your payment securely, ensuring that sensitive payment details are never stored or shared by Twinkleynapo.
  • Fraud Prevention: To ensure your protection, we may perform additional security checks for suspicious or potentially fraudulent transactions. If your payment is flagged for review, we will contact you for further verification.

4. Billing Information

When placing an order, you must provide accurate and complete billing information, including your name, address, phone number, and payment details. This information is used to process your payment and verify your identity for fraud prevention purposes.

  • Billing Address: The billing address you provide must match the address associated with your payment method. If the information doesn’t match, the transaction may be declined.
  • Order Confirmation: Once your payment is successfully processed, you will receive an order confirmation email with your receipt and order details.

5. Taxes and Fees

  • Sales Tax: Sales tax is calculated based on the delivery address provided during checkout. The applicable tax rate will be added to your order total.
  • Shipping Fees: Shipping fees are separate from the cost of the items and will be calculated at checkout, based on your location and selected shipping method.
  • Currency: All transactions on the website are conducted in USD (United States Dollars).

6. Payment Declines and Issues

If your payment is declined or fails during the checkout process:

  • Reason for Decline: This could be due to insufficient funds, expired cards, or issues with your bank or payment provider.
  • Action Required: You will need to update your payment information or choose an alternative payment method to complete your order. You may also contact your bank or payment provider for more details regarding the issue.

7. Promotional Discounts and Payment

If you are using a promotional code or discount:

  • Applying Discounts: Promotional discounts will be applied at checkout before processing the payment. Please ensure you enter the discount code in the provided box during checkout.
  • Multiple Discounts: We do not allow the use of multiple promotional codes on a single order unless otherwise stated in the terms of the promotion.

8. Refunds

  • Refund Method: Refunds will be processed to the original payment method used for the purchase. This may take 5-7 business days depending on your bank or payment processor.
  • Refund Processing Time: Once a refund is initiated, please allow up to 10 business days for the refund to reflect in your account, depending on your payment provider.

9. Contact Us

If you have any questions or issues regarding payments, or need help with your order, please feel free to contact us: