Twinkleynapo Sales Policy

Welcome to Twinkleynapo! We’re thrilled to have you shop with us, and we want to ensure your experience is as smooth and enjoyable as possible. This Sales Policy outlines the terms and conditions for purchasing from our store, so you can shop with confidence and clarity.

Effective Date: 18/03/2025

Contact Information:

1. Order Processing and Shipping

At Twinkleynapo, we strive to process all orders as quickly as possible. After placing your order, you will receive an order confirmation email with the details of your purchase. Once your order is processed, we will ship it directly to the address you provided.

  • Order Processing Time: Orders are typically processed within 1-3 business days. In cases of high demand, processing may take a little longer.
  • Shipping Methods: We offer a range of shipping options, and the delivery time will vary depending on the shipping method selected during checkout.
  • Shipping Charges: Shipping costs will be calculated at checkout based on the size of your order and the shipping destination.

2. Pricing and Payment

We believe in offering competitive prices on all our products, so you can shop with confidence. The prices listed on our website are final and include taxes unless otherwise noted. Any promotions or discounts will be clearly marked and can be applied at checkout.

  • Accepted Payment Methods: We accept various payment methods, including credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure online payment options.
  • Payment Security: All transactions are processed securely through encrypted payment gateways to protect your personal and financial information.

3. Returns and Exchanges

Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward return and exchange policy. Please review the following guidelines:

  • Return Timeframe: Returns must be made within 30 days from the date of delivery.
  • Condition of Items: Items must be returned in their original condition—unworn, unused, and in the original packaging.
  • Return Process: To initiate a return, please contact our customer service team via email at info@twinkleynapo.com. We will provide you with the necessary instructions for returning your items.

4. Exchanges

If you would like to exchange an item for a different size or style, we are happy to assist you. Exchanges are subject to product availability, and we recommend contacting us as soon as possible to ensure stock.

  • Exchange Process: Once we receive your returned item, we will send out the replacement item within 1-3 business days.
  • Shipping for Exchanges: Customers are responsible for return shipping costs, while Twinkleynapo covers the cost of shipping the exchanged item.

5. Damaged or Defective Products

If you receive a damaged or defective item, please reach out to us immediately. We want to make it right and will work with you to arrange a return, refund, or replacement.

  • Reporting Damaged or Defective Products: Please email our customer support team at info@twinkleynapo.com with clear images of the damaged product, and we will assist you promptly.
  • Refunds for Damaged Goods: If the item is deemed damaged or defective, we will issue a full refund or send a replacement, depending on your preference.

6. Privacy and Security

At Twinkleynapo, we take your privacy seriously. We use state-of-the-art encryption to secure your personal and payment information during checkout and will never share your information with third parties, except as required to process your order or as stated in our Privacy Policy.

  • Privacy Policy: For full details on how we handle your personal data, please read our Privacy Policy.

7. Customer Support

We are always here to help! If you have any questions or need assistance, don’t hesitate to contact our customer support team.

Thank you for choosing Twinkleynapo for your shopping needs. We are committed to providing you with exceptional products and service. Happy shopping, and we look forward to serving you again soon!