Twinkleynapo Shipment Policy

At Twinkleynapo, we are committed to providing you with a seamless and efficient shipping experience. This Shipment Policy outlines our shipping terms, delivery expectations, and the responsibilities you should be aware of when placing an order with us.

Effective Date: 18/03/2025

Contact Information:

1. Shipping Methods

Twinkleynapo offers several shipping options to accommodate your needs. During checkout, you can choose from the following shipping methods:

  • Standard Shipping
  • Expedited Shipping
  • Express Shipping

The shipping cost is calculated based on your order’s weight, size, and delivery destination. Shipping fees will be displayed before completing your purchase.

2. Order Processing Time

  • Order Confirmation: After placing an order, you will receive a confirmation email with your order details.
  • Order Processing: We aim to process and ship your order within 1–2 business days of receiving your order. Please note that orders placed on weekends or holidays will be processed on the next business day.
  • Shipping Notification: Once your order has shipped, you will receive a shipment confirmation email with tracking details (if applicable).

3. Shipping Timeframes

Estimated shipping delivery times vary based on the shipping method chosen and the destination address. Below are the estimated delivery windows for each shipping method:

  • Standard Shipping: Typically delivered within 5–7 business days (domestic).
  • Expedited Shipping: Typically delivered within 2–3 business days (domestic).
  • Express Shipping: Typically delivered within 1–2 business days (domestic).

International shipping times may vary depending on the destination and customs processing.

Please note that these are estimated delivery times and may be affected by circumstances beyond our control, such as weather, carrier delays, or customs processing for international orders.

4. Shipping Costs

  • Domestic Shipping: Shipping costs will be calculated based on the total weight and size of your order and the delivery destination. The total shipping cost will be displayed at checkout.
  • International Shipping: We offer international shipping to selected countries. Shipping fees for international orders will also be calculated during checkout. Additional fees such as customs duties, taxes, or import fees may apply and are the responsibility of the recipient.

5. Tracking Your Order

Once your order has been shipped, you will receive a shipment notification email containing tracking information (if applicable). You can track your order via the shipping carrier’s website.

If you encounter any issues or need assistance with tracking your order, please feel free to contact us at info@twinkleynapo.com.

6. Order Delays

While we make every effort to ensure your order arrives on time, please note that delivery times may be affected by:

  • Weather conditions
  • Carrier delays
  • Customs delays (for international orders)
  • Holidays or high-demand sales periods

If your order is delayed, we will notify you as soon as possible and work with you to resolve the situation.

7. Lost or Stolen Packages

Twinkleynapo is not responsible for lost or stolen packages once the carrier has marked them as “delivered.” However, if your package is missing, please contact us immediately at info@twinkleynapo.com, and we will assist in filing a claim with the carrier if applicable.

We recommend ensuring that someone is available to receive the package upon delivery or using a secure location for delivery.

8. Incorrect Shipping Information

It is essential that you provide accurate and complete shipping information at checkout. Twinkleynapo is not responsible for delays or issues caused by incorrect or incomplete shipping addresses provided by the customer. If you notice an error in your shipping address after placing an order, please contact us immediately at info@twinkleynapo.com, and we will do our best to update the details before shipment.

9. International Shipping

We offer international shipping to select countries. Please note:

  • Customs Duties and Taxes: International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These fees are the responsibility of the customer and are payable upon receipt of the package. We encourage you to check with your local customs office for more information.
  • Customs Delays: International shipments may be delayed due to customs processing. Twinkleynapo is not responsible for delays caused by customs.

10. Shipping Restrictions

Certain products may have shipping restrictions due to legal or regulatory requirements, such as hazardous materials or items with export controls. If an item in your order cannot be shipped to your location, we will contact you to resolve the issue.

11. Changes to Shipment Policy

Twinkleynapo reserves the right to modify this Shipment Policy at any time. If changes are made, they will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Shipment Policy or need assistance with your order, please contact us:

Thank you for choosing Twinkleynapo! We appreciate your business and look forward to delivering your orders promptly and securely.