Twinkleynapo Refund and Return Policy

At Twinkleynapo, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund process, ensuring that your shopping experience with us is smooth and enjoyable.

Effective Date: 18/03/2025.

Contact Information:

1. Return Policy

If you are not satisfied with your purchase, you may return the item within 30 days from the date of delivery. We want to make sure you are happy with your purchase, so please carefully review our return guidelines:

  • Eligibility for Return: To be eligible for a return, the item must be in its original, unused condition and in the original packaging. It should not show any signs of wear, damage, or use.
  • Return Process: To start the return process, please contact us via email at info@twinkleynapo.com with your order number and details of the item(s) you wish to return. Our customer service team will guide you through the process and provide you with the necessary instructions.

2. Refunds

Once we receive the returned item, we will inspect it to ensure it meets the return criteria. If approved, your refund will be processed to the original payment method.

  • Refund Timeframe: Refunds will be processed within 7-10 business days after we receive and inspect the returned item. Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.
  • Refund Method: Refunds will be credited to the original payment method used at checkout (e.g., credit card, PayPal, etc.). If you paid by credit card, the refund will be credited to the same card.

3. Exchanges

If you would prefer to exchange an item for a different size, color, or style, we are happy to assist with that, subject to product availability.

  • Exchange Process: Please contact us at info@twinkleynapo.com with your order number and exchange request. If the item you want is available, we will arrange for an exchange at no additional shipping cost to you.
  • Return Shipping for Exchanges: If you are returning an item for exchange, the customer is responsible for the return shipping cost, but Twinkleynapo will cover the cost of sending the new item.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately so that we can rectify the issue as quickly as possible. We take extra care to ensure that our products are carefully packed to avoid damage during shipping, but in the event of any issues, we will offer a return, replacement, or refund.

  • Reporting Damaged or Defective Items: Please email us at info@twinkleynapo.com with clear images of the damaged or defective item(s) and a brief description of the issue. We will review the information and proceed with a solution.
  • Refund for Damaged Goods: If the item is confirmed as defective or damaged during shipping, we will issue a full refund or send you a replacement item, based on your preference.

5. Non-Returnable Items

For health and safety reasons, certain items may not be eligible for return, including, but not limited to:

  • Gift cards
  • Items marked as final sale or clearance
  • Products that have been used or are not in resellable condition

If you have any questions about whether an item is returnable, please reach out to us at info@twinkleynapo.com before purchasing.

6. Shipping Costs for Returns and Exchanges

  • Return Shipping: The customer is responsible for the return shipping costs unless the return is due to a defect or damage. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
  • Free Returns: If your return is the result of an error on our part (e.g., damaged, defective, or incorrect item), we will cover the cost of return shipping.

7. How to Return an Item

  • Step 1: Contact us at info@twinkleynapo.com to initiate the return or exchange process. Provide your order number and a description of the item(s) you wish to return or exchange.
  • Step 2: You will receive an email with instructions and a return address.
  • Step 3: Pack the item(s) securely in the original packaging. Ensure the product is unused and in resellable condition.
  • Step 4: Ship the item(s) to the address provided by our customer service team.
  • Step 5: Once we receive the returned item(s), we will process your refund or exchange.

8. Contact Us

If you have any questions about our refund and return policy, please don’t hesitate to reach out to us. Our team is here to assist you:

Thank you for choosing Twinkleynapo. We appreciate your business and strive to provide you with the best possible shopping experience. If there is anything else we can do for you, please let us know!